Non-EU Visitors

MessageNest ("MessageNest," "us," "our," or "we") values your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, store, share, and protect your information through our website, https://www.MessageNest.biz (the “Site”), and the MessageNest software, which includes chat, visitor tracking, and any additional services we may offer in the future. This policy applies only to information collected through the Site or MessageNest software, including any emails, texts, or other electronic communications sent through the Site or software. This Privacy Policy is part of and governed by our Terms of Service.

Applicability This policy does not apply to information collected offline, through other apps or websites (including sites accessible through the Site or MessageNest software), or by third parties, including applications or content (such as advertisements) accessible from or on the Site. Other websites, apps, or third parties may have their own privacy policies, which we encourage you to review before providing information through them.

Dispute Resolution Notice Any disputes arising under this Privacy Policy or related to your use of the Site or MessageNest software will be resolved by binding arbitration, as specified in our Terms of Service. Unless you opt out, you will only be able to pursue claims individually and will not participate in any class or representative actions. Relief (monetary, injunctive, or declaratory) will be available on an individual basis only.

MessageNest Customers and Visitors If you are a MessageNest customer purchasing rights to use MessageNest Software on your own site, this policy applies to information collected from your use of the Site and software. If you are visiting a MessageNest customer’s site (using MessageNest software), review the privacy policy of that website for guidance, as our customers manage data collected on their sites independently.

Acceptance of this Policy By accessing or using the Site or MessageNest software, you agree to this Privacy Policy. If you do not agree, please refrain from using the Site or software.

Policy Updates We may update this Privacy Policy from time to time. If significant changes are made, we will post them on this page. Continued use of the Site or MessageNest software after changes signifies acceptance of the updated policy.

Information Collection and Use

Types of Information Collected We may collect information from and about users of our Site and MessageNest software:

• Direct Information: Provided by you, including your name, address, email, phone number, and transaction details.
• Automatic Information: Collected as you navigate the Site or software, including IP address, browser type, device identifiers, and browsing data.

Use of Information We use collected information to:

• Provide and improve our services
• Personalize user experience on our Site and software
• Communicate updates and changes related to your account and subscriptions
• Perform quality assurance, customer support, and fulfill any other specified purposes.

Disclosure of Information We may share aggregated or non-identifiable information without restriction. Identifiable information is shared only as needed to operate our services, comply with legal obligations, or with your consent.

Third-Party Tracking Certain third parties, such as advertisers or analytics providers, may use tracking technologies on our Site or MessageNest software. MessageNest does not control these technologies, and we encourage you to review their privacy policies directly.

Cookies and Tracking TechnologiesWe may use cookies and similar tracking technologies for session management and improving our services. For tracking preference management, you may choose not to accept cookies, though this may limit certain Site functionalities.

Privacy Policy for EU & UK Visitors

"MessageNest" ("MessageNest," "us," "our," or "we") respects your privacy and is committed to protecting it through this Privacy Policy ("Policy"). This Policy describes how we collect, use, store, disclose, and protect your information in connection with our website, https://www.MessageNest.biz (the "Site"), and the MessageNest software (the "Software"), which includes chat, visitor tracking, and any additional services that may be added in the future. This Policy applies only to information collected through the Site, the Software, and any emails, texts, or electronic communications you send via the Site or the Software. This Policy is governed by our Terms of Service.

1. Scope of This Policy This Policy applies exclusively to information collected online through the Site or Software and does not extend to offline data collection, third-party apps or websites (including those accessed via the Site or Software), or any other third-party data sources that may have their own privacy policies.

2. Legal Basis for Data Processing In accordance with the General Data Protection Regulation (GDPR), we process personal data only if:

• You have provided consent for one or more specific purposes;
• Processing is necessary for the performance of a contract with you;
• We have a legitimate interest in processing your data (e.g., improving our services), which is not overridden by your personal rights and freedoms;
• Processing is required to comply with a legal obligation.

3. Information We Collect and How We Use It We collect data directly from you, from MessageNest Customers, and automatically when you interact with the Site or Software:

• Personal Information: When you interact with the Site or Software, we may collect personal information (e.g., your name, email address, and contact details) if you provide it directly to us, such as when submitting forms or contacting support.
• Information Provided by MessageNest Customers: MessageNest Customers may provide information related to their site visitors in order to facilitate analysis and generate reports. The privacy practices of MessageNest Customers are governed by their own privacy policies.
• Automatic Data Collection and Tracking: When you access our Site or Software, we may collect information such as IP addresses, device information, browsing patterns, and activities. We may also use cookies and similar technologies to improve user experience, analyze usage, and track preferences.

4. Purposes of Data Processing We use your information to:

• Provide and improve our Site and Software;
• Analyze data and generate insights for MessageNest Customers;
• Comply with legal obligations and protect our rights;
• Communicate with you regarding updates, support, and maintenance.

5. Data Sharing and Disclosure We may share aggregated or anonymized information with third parties for analytics or marketing purposes. Personal data may only be disclosed to third parties:

• With your consent;
• To comply with legal obligations;
• For the performance of services on behalf of MessageNest (e.g., customer support).

6. Your Rights Under GDPR If you are an EU or UK resident, you have the following rights:

• Right of Access: You have the right to request a copy of your personal data.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
• Right to Restriction of Processing: You may request restricted processing of your data.
• Right to Data Portability: You can request your data in a structured, commonly used format for transfer.
• Right to Object: You may object to data processing, including for direct marketing purposes.
• Right to Withdraw Consent: If we process data based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [contact information].

7. Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable laws.

8. Data Security We implement appropriate technical and organizational measures to protect your personal data. While we strive to ensure security, please be aware that no method of electronic storage or transmission is completely secure.

9. International Data Transfers As we operate globally, your data may be transferred outside the EU/UK. If we transfer data outside these regions, we will ensure adequate protection measures, such as relying on Standard Contractual Clauses (SCCs) or other lawful mechanisms.

10. Changes to Our Privacy Policy We may update this Privacy Policy periodically. If we make material changes, we will post an updated Policy on this page with the date of the latest revision. By continuing to use our Site or Software after such changes, you accept the revised Policy. Please check back for updates.

If you have questions about this policy, please contact us at info@messagenest.biz.